Sample 1 — Complaint email
27 minutes · 150–200 words
Prompt
You recently bought a household appliance that stopped working after a week. Write an email to the store manager. In your email:
- explain what you bought and when
- describe the problem
- say what you would like the store to do
Model answer — ~CELPIP 10
Dear Store Manager,
I am writing about a microwave oven I purchased from your King Street location on June 3. Although it worked at first, it stopped heating completely after only one week of normal use.
When I turn it on, the light and turntable still work, but the food comes out cold no matter how long it runs. I have not dropped it or spilled anything inside, so I believe it is a manufacturing fault. I still have my receipt and the original packaging.
As the microwave is only a week old and clearly defective, I would like a full refund or a replacement of the same model. Could you please let me know how to arrange this? I can bring the unit to the store this week at a convenient time.
Thank you for your help.
Sincerely, Daniel Okoye
✓Addresses all three bullets in order, with specific detail (date, location, symptom).
✓Polite but firm tone that fits writing to a manager.
✓Ends with a clear request and an offer to act — strong task fulfilment.